• +86 577 5587 0000
  • Wenzhou-Kean University, 88 Daxue Rd, Ouhai, Wenzhou, Zhejiang Province, China.

FAQ

Frequently Asked Questions

It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, Berke IT Systems will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.

Our managed services plan covers 24/7 monitoring and maintenance of your server equipment as well as monitoring and maintenance of your workstations during regular business hours. The core components of every support plan are:

If you’re a current client and have a tech problem, you can call the main office number and speak with an engineer right away. You can also email our engineering team at contact@berkeitsystems.com . If your issue arises after hours and you are a contracted customer, you can call the after-hours support line and an engineer will answer the phone (or call you right back if you leave a voicemail message). 

Our Help Desk can assist with a variety of issues, such as problems with a Microsoft Office product or other business applications (as long as you maintain a support agreement with the software vendor).

We get it — adding another line item to your business budget can be unnerving. But the truth is, handling your own tech issues is already costing you. That’s because your time is valuable. Could you be earning more money every day by doing what you do best — and letting Berke IT Systems handle the rest? Contact us today to see what we can do for your business productivity — and your bottom line.

Absolutely! Making sure your entire IT Environment is running efficiently is what we do. This is not a double click or snap your fingers type of thing though. We typically see that most issues with speed are due to years of neglect by other IT Companies. During our onboarding process and the first several months, we dive deep into your systems, find the gaps or bottlenecks and resolve them as best as they can be. Once your systems go through a deep preventative maintenance cycle, our monitoring and maintenance service will keep them running to their peak performance. Typically for older servers and computers, we recommend moving to a Solid-State Hard Drive, the speed will amaze you! 

Over the last decade we have built relationships with many large and well-known distributors that offer us the discount to pass on to our clients. We can usually meet or beat advertised prices on hardware, software and we are always happy to offer unbiased product recommendations. We also offer a financing option with a great leasing company that understands the IT industry and it change cycles.

We at Berke IT Systems cater for all types and sizes of businesses and can provide your company with the business solution you need. So for a reliable, on time and excellent service, please contact us.